I am fuming with the ongoing dispute. I listed my like new condition Watters Galatea dress and carefully chose "white version" photos of it directly from the designer's website, along with other well lit photos of the dress to ensure to displayed as white, and not grey. There are other color versions of the dress, and I do agree, some stock photos look confusing between the grey and white, but the other photos CLEARLY show the dress is not grey. It does have silvery details on the flowers, but everything else is very white.
The buyer bout the dress rather quickly, before clarifying any concerns on their end. They had asked if it was 'Silvery' and I noted that it had silvery details. To be clear, the actual color name of the other version of the dress is "Titanium" which was never mentioned in out conversation before of after I shipped the dress.
I did not agree to accept a return or issue a refund, however the buyer filed a PayPal dispute after realizing the dress was EXACTLY AS SHOWN IN THE PHOTOS. This blows my mind. It seems like the PayPal resolution center didn't even read my response and gave favoritism to the buyer by default.
I told the buyer that it would save them time and effort to just list the dress on Stillwhite and get the exact amount back for the dress as it is highly popular and limited in quantity.
It absolutely sucks to have to deal with this as a seller, after taking a risk and sending it to Australia, paying for insurance, etc.
I have also been on the other end of this type of scenario, where the dress size was not as described. I had to resell the dress because it seemed like unreal amounts of drama to drag another seller through the dispute center. Besides, the seller did not agree to refund my purchase if it wasn't the dress for me.