Return policy

Can i send a dress back if it doesn't fit? What is the return policy..if there is one?

1 Response

Hey Raluca,

Thanks for your question.

As with most second-hand sales, typically there are no refunds. It's important to ask as many questions as you need to and confirm measurements before purchase. If the dress arrives and it is not your style or doesn't fit, you can always re-sell the dress on Stillwhite.

However, If your dress arrives significantly different to the seller's description, damaged, counterfeit or doesn't arrive at all PayPal Buyer Protection can protect the full purchase price plus shipping costs. Buyers may open a dispute through PayPal where both parties submit evidence, and PayPal makes a final decision. Buyers must send the dress back at their own expense to complete a refund.

For more information on Paypal's buyer agreement and Seller's refund policy please visit our help topics here:
www.stillwhite.com.au/help/do-i-need-to-offer-a-return-policy
www.stillwhite.com.au/guarantee

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Service was fantastic. I think the $30 one off fee is reasonable. I thought my dress would take months to sell and was inundated in the first week with messages. It is definetly a well known site and would and have highly recommended it to friends with dresses to sell and for friends needing to find a dress. The messaging service and being able to edit the post were fantastic and made everything a breeze. Thank you Stillwhite!
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Alli, Sydney
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I absolutely love it! Thank you! My favorite part is getting the personalized emails with dresses that fit what I am looking for! Great service, easy to use, awesome functions - so happy I was able to find and use this site to purchase the dress of my dreams with ease, excitement & confidence!
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Angela,
1 day ago