Do I need to offer a return policy?
As with most second hand sales, typically there are no refunds. This is particularly true for wedding dresses, as a buyer will only ever wear it once.
However, unlike other websites, buyers on Stillwhite are fully protected if the dress arrives different to the listing description, or doesn't arrive at all. Buyers may open a dispute through PayPal where both parties submit evidence, and PayPal makes a final decision. Buyers must send the dress back at their own expense to complete a refund.
For more information, see our purchase guarantee.
Change of mind
Oops! If the dress is not the buyers style or doesn't fit, they can always re-sell the dress on Stillwhite. If they fell in love with it, chances are someone else will too.
Deals made in person are final. Meeting in person allows buyers to inspect the dress thoroughly before making purchase.