Hello, how can we help?
Buying on Stillwhite
- How are the prices so low?
- Are the wedding dresses genuine?
- How do I search for dresses for sale?
- How do I find dresses near me?
- How do I contact a seller?
- Can you alert me when new dresses are listed?
- Can I rent a dress on Stillwhite?
Making a Purchase
- How do I purchase from Stillwhite?
- Can I try the dress on?
- How much should I pay?
- Who pays for shipping?
- Import duty and taxes
Buying Safely
Agreements
Selling on Stillwhite
- What items can I sell on Stillwhite?
- What is my wedding dress worth?
- How long will it take to sell my dress?
- What payment methods are accepted?
- Do I have to pay commission or ongoing fees?
- What's Stillwhite's refund policy?
Listing Your Dress
- How do I list my wedding dress?
- What photos should I select for my ad?
- Should I dry clean my dress?
- When will my listing appear on the website?
- What's the difference between Standard and Premium listings?
Selling Safely
Manage Your Listing
- My listing is not in my dashboard
- How do I edit my listing?
- How will buyers contact me?
- How do I change my password?
- When does a listing expire?
- Why are only 4 photos displayed in my listing?
- Buyers messages are unread - is it working?
- Can I change the dress in my ad?
- How do I pause my listing?
- How do I remove my listing?
- How do I close my account?
Promote
- Tips to sell your dress fast
- How do I get my ad featured on the home page?
- How long is my Premium listing displayed on the homepage?
- What is a boost?
- How do I get my dress featured on Stillwhite's social media?
