Why are my messages unread?

Each time you send a message, we notify the receiver. Your message will remain 'Unread' until it is viewed.

It's not uncommon to receive an initial inquiry from a buyer, who then doesn't respond to your follow-up message. Some buyers will simply stop communicating if they are not interested any longer.

Message status

  • Unread - message delivered, but the buyer has not viewed it
  • Seen - the buyer has viewed the message

If you don't hear back after 48 hours (and the message is still Unread), feel free to send a polite follow-up message asking for a reply.

Did you get the help you needed?
Help us improve. How can we make this better?

Related
See more
Need more help?
Contact us
Good news, Stillwhite is available in your country. Switch to www.stillwhite.com.au